Before you book
Charter
policies.
The details that keep every trip safe and fair. Questions? Text us.
Cancellations
15+ days before trip
Cancel via email (lonestarhid@gmail.com) or phone call (469-525-5550). You will receive a full refund.
Within 14-9 days
$100 cancellation fee + 10% booking fee.
Within 8-3 days
50% of the total will be charged.
Within 72 hours
No cancellations permitted. 100% of the total will be charged.
Reschedules
- All modifications or reschedule requests must be made 15+ days before your trip.
- Subject to availability, we will do our best to accommodate changes, but availability is not guaranteed.
- Within 7 days of your reservation, reschedules are only permitted if Texas WakeSurf Charters cancels due to unsafe weather conditions.
Weather Policy
Texas WakeSurf Charters operates rain or shine and only cancels when we determine conditions are unsafe.
- We do not cancel based on forecasts alone — decisions are made on the day of your trip.
- Unsafe conditions may include severe thunderstorms, high winds, lightning, or other hazards.
- Light rain, cloudy skies, warm winds, or intermittent showers are not unsafe and will not result in cancellation.
- If conditions require, we may adjust start times or shorten the trip for safety. If shortened, you will only be charged for time used.
If we cancel your trip for safety:
- You may receive a full refund (minus non-refundable booking fee), or
- Reschedule for another available date at no charge.
Final decision to operate or cancel is at the sole discretion of Texas WakeSurf Charters.
No-Shows & Late Arrivals
- No-Show = No contact 30 minutes after start time → 100% of trip price + 20% Mandatory Gratuity charged to card on file.
- There is no compensation for late arrivals or early returns.
Right to Refuse Service
We may refuse service without refund if anyone in your party:
- Is unruly or excessively intoxicated
- Poses a danger to themselves or others
- Displays unsafe or disruptive behavior as determined by our staff or captain
Important Notes
Your charter time begins at your scheduled reservation time. No refunds or credits are given for:
- Late arrivals
- Early returns
- Unused time